Shipping Policy

Rochester Premium Auto Group LLC, operating as SR Online, is committed to getting your detailing products to you as quickly and safely as possible. Below you will find everything you need to know about our shipping process.

Processing Time

Orders placed before our daily cutoff are processed and shipped within 1–2 business days. During peak seasons or promotional events, processing may take an additional business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

We ship all domestic orders via the United States Postal Service (USPS):

USPS Ground Advantage: 3–7 business days after dispatch
USPS Priority Mail: 2–3 business days after dispatch

Delivery estimates are provided by USPS and are not guaranteed. Factors such as weather, carrier volume, and remote delivery locations may affect transit times.

Free Shipping

We offer free standard shipping on all orders over $149 within the contiguous United States. Orders under $149 are charged a flat shipping rate calculated at checkout based on package weight and destination.

Signature Required

For the protection of both our customers and our business, orders with a total value exceeding $500 require a signature upon delivery. This ensures that high-value packages are received by the intended recipient and reduces the risk of loss or theft.

Order Tracking

Every order shipped from SR Online includes a USPS tracking number. You will receive this number via email once your package has been scanned by USPS. You can track your package at usps.com/track or through the USPS mobile app.

Shipping Restrictions

At this time, SR Online ships only within the United States. We do not currently offer international shipping. We also cannot ship to P.O. Boxes for orders requiring signature confirmation.

Damaged or Lost Packages

If your package arrives damaged or fails to arrive within the estimated delivery window, please contact us at support@sronline.store with your order number and tracking information. We will work with USPS to resolve the issue and ensure you receive your products.

Address Accuracy

Please double-check your shipping address before completing your order. SR Online is not responsible for packages delivered to incorrect addresses provided by the customer. If you realize you have entered an incorrect address, contact us immediately at support@sronline.store — we may be able to update the address before the order ships.