Frequently Asked Questions
Below are answers to the most common questions we receive at SR Online. If your question is not covered here, please contact us at support@sronline.store.
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping via USPS Ground Advantage takes 3–7 business days after dispatch. Priority Mail delivery is 2–3 business days. You will receive a tracking number by email once your order ships. For full details, see our Shipping Policy.
Do you offer free shipping?
Yes. All orders over $149 within the contiguous United States qualify for free standard shipping. Orders under $149 are charged a flat rate based on weight and destination.
What is your return policy?
We accept returns within 30 days of delivery on unused products in their original packaging. Opened chemical products (polishes, compounds, coatings, cleaners) cannot be returned for safety reasons. Full details are in our Returns & Refunds Policy.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover credit and debit cards. All payments are processed through our PCI-DSS compliant payment processor. We do not store your card information on our servers. For more details, visit our Payment & Security page.
Are your products authentic?
Every product sold on SR Online is sourced directly from authorized distributors and manufacturers. We do not sell counterfeit, expired, or gray-market products. If you have concerns about any product’s authenticity, contact us and we will provide sourcing documentation.
How do I track my order?
Once your order ships, you will receive an email with a USPS tracking number. You can track your package at usps.com/track or through the USPS mobile app. If you did not receive a tracking email, check your spam folder or contact us with your order number.
Do you offer bulk or wholesale pricing?
Yes. If you operate a professional detailing shop, mobile detailing service, dealership, or body shop, we offer competitive volume pricing on qualifying orders. Email us at support@sronline.store with details about your business and the products you are interested in.
What should I do if my order arrives damaged?
If your order arrives with damaged or leaking products, contact us at support@sronline.store within 7 days of delivery. Include your order number and photos of the damage. We will arrange a replacement or refund at no additional cost to you, including return shipping.
Do I need to create an account to place an order?
No. You can check out as a guest. However, creating an account allows you to view your order history, track shipments, and save your shipping information for faster checkout on future orders.
Do you have a newsletter?
We periodically send product announcements, technique guides, and exclusive offers to our mailing list. You can subscribe through the signup section on our homepage. You may unsubscribe at any time through the link in any email we send.
Do you sell gift cards?
We are currently evaluating gift card options. In the meantime, if you would like to purchase a product as a gift, we can include a gift message with your order — just add a note at checkout or email us after placing your order.
Can you recommend products for my specific vehicle?
We are happy to help. Email us at support@sronline.store with your vehicle’s make, model, year, and current condition (paint type, existing coatings, specific issues you want to address). Our team will recommend the right products for your situation within 24–48 hours.
Do products come with a warranty?
Chemical products (polishes, coatings, cleaners) are consumable goods and are not warrantied beyond our 30-day return policy. Machine polishers, powered tools, and pressure washer equipment may carry manufacturer warranties — check the product listing for warranty details or contact us.
Who operates SR Online?
SR Online is the retail storefront of Rochester Premium Auto Group LLC, a Wyoming-registered company based in Rochester, NY.